Returns & Exchanges
At Mobi, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel. If your new fashion find isn't the perfect fit, we are here to help you find an alternative or process a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.
Ship It Back
Print the prepaid shipping label provided by our portal and drop off your package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing